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Every person who is
perceived as “difficult” wants something… a
result, a problem solved, a conflict
resolved, recognition, or perhaps something
we’re not even aware of. And when we learn
what that “something” is instead of taking
it for granted, then we solve the right
problem, which ultimately saves time, builds
rapport and creates the synergy necessary to
build relationships. It’s never how we
handle a situation that matters, it’s the
person’s perception of how it was handled
that counts.
This amazing course gives
you tools you can use immediately to handle
anxiety, have a more persuasive demeanor,
organize any presentation to reach your
audience and get them involved in ways that
significantly increase your credibility in
front of any size group.
This program focuses on understanding
what people are really needing, how to
communicate more effectively with each other
based on behavioral styles, how to empower
others through empathetic listening, how to
tune in to emotional intelligence needs as
well as other competencies designed to help
anyone get along effectively in any
environment.
This highly interactive program
uses a variety of techniques to get people involved,
participating and actively learning, including magic,
accelerated learning tools, Neuro-linguistic Psychology
(NLP) and other tools to ensure people have fun while
they learn. Areas discussed include:
- How to resolve conflict
through negotiating skills
- How to handle stressful
situations without getting stressed out
- How to salvage damaging
conflicts at work
- Empathetic listening skills
- Strategies on how to not take
issues personally (F.I.D.O.-Forget it and Drive On)
- How to rebuild relationships after
conflict
- How to help others save face in
order to get voluntary compliance and create a
healthy work environment
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