Programs:
Administrative Professional Series
In today’s challenging and mercurial business world, you must have brand new skills and new insights, plus lots of flexibility and creativity to succeed.
The days of handling the needs of one boss have been replaced by building and maintaining multiple relationships, achieving company goals, and leading others into a new, community-oriented, continually-evolving future.
This three-part series can be presented as a whole or customized to fit your specifc needs.
Jennifer, why offer an Administrative Professional series?
I work with so many highly intelligent and incredibly gifted Admin and one day I realized that the majority had no idea just how terrific and talented they were.
They needed to be reminded to speak up and use their extraordinary wisdoms and gifts to add value to those they supported, and at the same time give themselves the respect they deserved.
Out of this awareness came the three distinct and powerful programs listed above.
What will I learn?
- How to be proactive in partnering with your boss
- How to handle challenging situations with diplomacy
- Get what you need when you need it
- Create the attitude for getting results
- Stay happy and stress free, in a stressful situation
- and more!
More for Administrative Professionals:
One-on-One Coaching Special for Administrative Professionals with Jennifer: Be individually guided through a series of exercises to help you define and reach goals, exceed your own expectations and be more successful, without the stress!
Learn how to partner more effectively with all bosses, increase knowledge base through understanding of personality styles, increase productivity through smarter communication skills.
Some of the techniques covered:
- getting information in a timely manner
- relationship building
- increasing your listening skills
- presentation and assertiveness skills
- using Emotional Intelligence to manage up and down the corporate ladder
Check out Jennifer's book 101 Ideas for Administrative Professionals.
A Bill of Rights for Administrative Professionals
"I could just cry! I just read The Professional Bill of Rights in the OfficePro magazine and you hit so many heart spots that affect me at work. I am going to tear this page out of the magazine, frame it and hang it in my
office, if that is okay with you."
- Theresa Ames, Executive Secretary, Central Michigan University
The premise of the Bill of Rights for Administrative Professionals:
We have certain inalienable rights at work, and from those rights comes the power to lead, manage and model excellence in everything we do.
The more confidence one has, the more respect, credibility and success one has in working effectively with others. Participants learn from this dynamic program how to implement these rights in a business environment. Here are a few:
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I have the right to believe in myself and to trust in my own judgements and opinions.
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I have the right to be in charge of my time regarding what I do and in what order.
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I have the right to be valued at all times for who I am.
- I have the right to be listened to.
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I have a right to a life after work.
- and others.
Stepping Up To Leadership: The Administrative Assistant's Role in Business Dynamics
In the administrative field, where roles are constantly changing and the successful professional takes on multiple responsibilities while being asked to make more demanding decisions, the professional must work smarter in three key areas:
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Taking more responsibility by looking at ways to be more proactive. This covers everything from the changing role of the administrative assistant to building self confidence, getting more respect by changing how she views her role, learning how she can help her boss by taking on more responsibility and thinking outside the proverbial box.
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Communicating more effectively, first with her supervisor/boss and then her co-workers. This means having the ability to ask questions, putting herself on her supervisor's calendar (having the confidence to do what it takes to stay informed), learning how to delegate or barter work with other departments and working more efficiently as a team. We also cover understanding your bosses' work style to more effectively partner, how to anticipate your bosses' priorities and goals and techniques to being an effective gatekeeper.
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Balancing multiple tasks, multiple bosses and prioritizing. Multi-tasking also requires analyzing whether tasks deal with processes, cycle time or other people (which helps to more accurately define how to cut out any wasted time). She'll also learn how to handle interruptions, why keeping a work-task log is important and how to create smarter ways to stay organized.
Whether in a half day or full day format, the curriculum is handled the same way. We begin by getting feedback from the attendees on what they see their biggest challenges in partnering with their boss/supervisor. We then address those challenges as we go through the three main areas of empowerment listed above.
The training is broken out into group brainstorming, strategizing individually and role play, ending with the participants recreating a piece of the training, as if they had to go back and teach co-workers how to be more proactive administrative leaders after completing the course. S
This training has been taught successfully to numerous administrative professionals at Deutsche Bank in New York, Port Authority of New York/New Jersey, Forest Laboratories in New York and the Kellogg Foundation in Michigan.
Communicating to Get Results and Managing Work Flow
In order to be highly effective communicators we must know how we’re coming across to others; it’s never our intent, it’s the impact. We focus on how to communicate and influence based on how we say what we say, our nonverbals, word choices, how we clarify, use empathetic listening, use Emotional Intelligence and other skills to be understood. We also look at how this continues to build on your credibility, where to take the lead and where and how to make sure you have the influence to get the job done. This includes:
- Building strategic relationships
- Understanding what people need, not necessarily what they say
- Learning to communicate in people's specific language, using their verbal and non verbal cues
- Focusing on how to stay self motivated and choosing an attitude that will give desired results and exude confidence
- Mirroring / Pacing: understanding how to read someone's body language (90% of initial communication is nonverbal) and how to use it to build rapport, create trust and help people open up to communicate more effectively. Learn how to mirror, (reflect back) and pace (replicate rhythm, energy, volume, breathing, etc.) as well as understand the importance of tone; how it can drastically change the meaning of dialogue.
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