It’s so easy to take sides, isn’t it? To label or judge when people behave badly (defined as different than I would behave in a similar circumstance) and to take it personally. Especially when it seems aimed right at us. However, a much smarter strategy is to adapt the QTIP acronym, Quit Taking It Personally. Even when it’s directed at us it isn’t us, it’s their issues. Our positive attitude makes all the difference.
So I’m teaching my first two-day workshop for new supervisors, for the New York City Parks Department. It’s the first morning and current supervisors were asked to show up to show their support. One of the supervisors apparently didn’t get the memo that it was supposed to be supportive. He stood up after about an hour of the class and said, and I quote: “I don’t plan to do anything you will teach over the next two days.” Yes, I felt very frustrated, this was personal, but I thanked him for being so candid and that I hoped others had heard and would also be just as honest. He sat down and became my biggest cheerleader.
Who always annoys you? Where can you decide to stop taking it personally? It’s such a waste of our time and energy when we give in to others’ displays of bad behavior, and it doesn’t get us what we want. When we use the QTIP model, it offers incredible freedom…it just takes practice!
Jennifer Webb—People Engager
If employees aren’t engaged, companies lose millions. If individuals aren’t engaged, they can’t lead, manage and live with confidence, compassion and joy. Engagement is key!
