Actress Hillary Swank was interviewed recently, and when asked if she had ever had doubts about her career taking off, she commented there was never an “if,” only a “when.” I’ve heard similar comments from others in different walks of life; regardless...
I feel certain anyone reading this already knows, and could probably teach a master’s class on what I’m writing about, but every once in a while it’s worth mentioning the obvious: How we treat people has an enormous impact on whether they buy from us, recommend us to...
What’s the secret some people possess and others don’t? A catastrophe happens and some seem to weather the disaster and keep on going. And at the same time others have the identical thing happen and fall totally to pieces. It seems one answer is how we define the...
Have you noticed if people lack confidence, they’re apt to start a conversation with a qualifier: “I’m not sure this is the right time to bring this up…” Or, “I don’t know if this is what you meant…” What does it say loudly and clearly? That the person...
Years ago, when I attended a Toastmaster’s class because I was terribly frightened to get up in front of people and speak, someone came up to me and suggested I had talent as a speaker. And this small comment gave me a nudge that enabled me to feel confident...
There were buttons to turn on the overhead lights, but when I pushed them, nothing happened. I turned on my phone flashlight and felt around for hidden buttons. Finally, I gave up, called the flight attendant and asked how to turn on the lights. She pushed the...
