Hello, There!

I feel certain anyone reading this already knows, and could probably teach a master’s class on what I’m writing about, but every once in a while it’s worth mentioning the obvious: How we treat people has an enormous impact on whether they buy from us, recommend us to...

What’s the secret some people possess and others don’t? A catastrophe happens and some seem to weather the disaster and keep on going. And at the same time others have the identical thing happen and fall totally to pieces. It seems one answer is how we define the...

Have you noticed if people lack confidence, they’re apt to start a conversation with a qualifier: “I’m not sure this is the right time to bring this up...” Or, “I don’t know if this is what you meant...” What does it say loudly and clearly? That the person talking has...