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I had the privilege of working with some great leaders at ADKF in San Antonio recently, and at the end of the class I asked everyone to please take their buttons and pass them on to colleagues who hadn’t attended. These buttons had positive affirmations on them, and...

Years ago, I was recommended by Dun & Bradstreet to teach a presentational skills class to all employees of a very large bank in Manhattan. It was a really big opportunity and the head of HR asked if I could give her a 20-minute preview of how I...

Have you ever said something to yourself like, “If my boss really valued me, then she’d say so” or “If my brother-in-law really wanted to spend time with me, then he’d do something I like.” We can fill in the blanks endlessly with relatives, spouses,...