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“I am not what happened to me. I am what I choose to become.”    Carl Jung Author Chris Voss, in his great book Never Split the Difference, talks about his favorite F word: Fair. He explains companies can often use it in negative, manipulative...

Don’t be tempted to give away your happiness and joy this Thanksgiving by being upset with anything, regardless of what is happening around you. If you start to get frustrated with the way other people drive, go through security at an airport, talk in a...

When I taught at Microsoft years ago, I remember being surprised to hear again and again from the group I was teaching that they were being encouraged to fail. Not purposely, but to take chances, take risks, and realize failure was a necessary step toward...