Hello, There!

It’s so easy to take sides, isn’t it? To label or judge when people behave badly (defined as different than I would behave in a similar circumstance) and to take it personally. Especially when it seems aimed right at us. However, a much smarter strategy is to adapt...

Watch what happens when you empathize with someone instead of trying to fix the issue or probe for more information. It can produce an almost instant change in attitude. Empathy means I get what you’re feeling and going through. Empathetic language can sound like...