In my 20 years of attending training, Jennifer was at the top of my list of favorite instructors. She commanded the room. Stated expectations. Called on various people. Held us all accountable. Had me engaged the entire time, especially knowing that I could be called on at any time. It was great! The materials provided were very beneficial and not the "same old stuff" I've already been provided. Jennifer provided many real-life examples that I can implement in both my professional and personal life.