I did an interesting experiment the other day in a class in Phoenix. The group of individuals in the communication class I was teaching had created such synergy, such a great camaraderie in the two days they had been together that at the end of the class I pointed to...
F – Focus on what you want, not what you don’t. Sounds so simple, doesn’t it? Yet I’ve spoken to hundreds of bright, educated folks who tell me all that is wrong with a situation; every time I discuss a positive outcome they jump right back to the problem. It is...
The best way to eliminate any excuse is to realize it’s just that, an excuse. Whether your excuse is you have trouble speaking in public so you avoid it at all costs, or don’t like conflict so you shy away from honest performance reviews or any number of other...
I was working in Atlanta last week and had someone in my class ask for techniques on how to stop and think before saying something regrettable. This is when it occurred to me statistics might actually be useful for communicators. The shortcut for variables could be...
When a Dog Bites If a dog bites or snaps most of us assume it has had some dreadful past, or at the very least it’s frightened and reacting the only way it knows how. We rethink, or reframe what it did to create a more acceptable account of its behavior. So why not,...
