According to Chris Voss, former FBI hostage negotiator and author of Never Split the Difference, being accepted and being understood are crucial in effective negotiation, and it seems equally important in most types of communication. He also states in his book...
When in Paris with my daughter years ago, she stopped someone to ask where the war was. She meant to ask where the station was, for a train we were catching, but the words in French are similar (la gare- station and la guerre-war) and it was easy to get the wrong...
It was the most frightening thing I’ve done in my life. I am terrified of height and here I was climbing without any gear up a 500 feet vertical cliff, as I followed others along our route to the top of Mt. Kilimanjaro. I had specifically told our guide I was scared...
As I often love to repeat, Einstein reminded us imagination is more powerful than knowledge. So, for just a moment, disconnect from your logical left brain and think about one aspect of your life you might be interested in changing. Then ask yourself the following...
We all know that asking the right questions and identifying root causes are key in problem solving. And a technique I’ve found useful over the years, primarily because it gets the emotion out of the dialogue, is using the “Five Why’s Deep” formula....
Have you ever wondered if you accidentally stumbled into the wrong conversation? Let’s say a family member or good friend shares something emotional with you. Immediately, because you care for this person, you suggest what should be done to rectify the situation and...
